Shipping Time
📦 Shipping Time
We are committed to getting your order to you as quickly as possible. Below are our standard shipping timelines:
| Order Type | Processing Time | Estimated Delivery |
|---|---|---|
| In-Stock Items | Ships within 1–2 business days | 5–7 business days after shipment |
| Pre-Order Items | As indicated on the product page | 5–7 business days after shipment |
📅 Business Days
- Business days are Monday to Friday, excluding weekends and Australian public holidays
- Orders placed on weekends or holidays will be processed on the next business day
- During peak periods, processing may take an additional 1–2 days — thank you for your patience
🏷️ In-Stock vs Pre-Order
- In-Stock Items: No special label on the product page — ready to ship immediately
- Pre-Order Items: Marked as "Pre-Order" on the product page with an estimated ship date — please confirm before ordering
📍 Tracking After Shipment
- A tracking number will be sent to you via email after shipment
- Use the tracking number on the carrier's website to check your delivery status
📞 Contact Customer Service
For any shipping-related questions, please contact us:
- WhatsApp: +8613679741426
- Email: 1158201404@qq.com
- Service hours: Monday to Friday, 10:00–18:00 (AEST)